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Tell us what you need help with.
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Postzyo Help Desk
Get support without leaving your workflow.
Send account, Meta connection, scheduling, analytics, billing, or access questions to the Postzyo support desk. Include enough context so the team can respond with the right next step.
24-hour response window
Account-aware guidance
Meta + billing support
FAQ
Common Postzyo questions.
These answers cover the workflows most users ask about first.
Why do I need to connect Facebook before Instagram?
Instagram Business profiles are discovered through linked Facebook Pages. Connect the Facebook Page that owns or manages the Instagram profile, then refresh the account list.
Why is an old account row marked stale?
Postzyo only allows scheduling through accounts refreshed in the latest reconnect window. Reconnect Meta assets when Health warns about stale profiles or invalid tokens.
What happens after my trial expires?
Expired users are routed to the Subscription page. Complete a monthly or yearly Razorpay payment to reactivate app access.
Why are insights sometimes not instant?
Insights are snapshot-backed. If a profile has no fresh snapshot, Postzyo queues a background refresh so the dashboard stays responsive instead of waiting on slow Meta API calls.
Can failed posts recover automatically?
Transient Meta errors, media readiness delays, and throttling are retried with backoff. Permanent token or permission errors require reconnecting the affected Meta account.
Which details should I include for billing support?
Share your Postzyo account email, selected plan, Razorpay checkout status, and approximate payment time. Do not share card numbers, UPI PINs, OTPs, or passwords.